Security

How to protect your account from hacking
In order to protect your account on the exchange, we advise that you follow our recommendations.    Use a new separate, dedicated email when you registe...
Wed, 16 Jan, 2019 at 5:15 PM
Recommendations for storing cryptocurrencies
In order to minimise the likelihood of your funds being hacked, follow our recommendations.   The best thing to use for this are Trezor cold hardware wal...
Wed, 16 Jan, 2019 at 5:38 PM
Resetting two-step verification
In the event of losing access to your device, you will need to contact support@kuna.io so that they can disable two-step verification.  The request must be...
Tue, 28 May, 2019 at 5:54 PM
What to do if you get locked out
There are several types of login blocks in the personal account of the exchange.  1. IP Block (Error 1015) A block of your IP service to shield from a ...
Fri, 19 Apr, 2019 at 3:35 PM
Why is the two-step verification code not working
There are several possible reasons why your two-step verification code might not work.  1. Time not in sync in the Google Authenticator app Try to sync...
Wed, 16 Jan, 2019 at 6:56 PM
Activating two-step verification
This function provides additional protection for your account.  We strongly recommend that you activate two-step verification - 2FA To activate click o...
Mon, 22 Apr, 2019 at 4:40 PM