There are several types of login blocks in the personal account of the exchange.
1. IP Block (Error 1015)
A block of your IP service to shield from a DDoS attack.
Automatic block, which can be for many reasons: from suspicious activity to insufficient internet connection speed.
Temporary IP block - from 15 to 60 minutes. For immediate access to your personal account an IP change is necessary.
2. Account blocking
An account can be blocked:
– automatically, after an incorrect password has been attempted five times.
– by the user with the help of a confirmation-email link.
– by administration due to suspicious activity.
To unblock the account it is necessary to contact us at [email protected] using the email address associated with your profile on the Kuna exchange.